CANCELLATION AND REFUND POLICY

Warranty conditions

All products are under the manufacturer's warranty unless otherwise stated for 14 days. In order for the warranty conditions to be valid, you should definitely check the product during the cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, opening the package of the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty. We do not recommended to use our jewelries for sensitive, allergic skin.

Product Return and Exchange Conditions

If the product you purchased on our site is incomplete or faulty, you must contact us within 24-48 hours at the latest from the delivery date with photographic evidence. Following our examination we will reach on a decision on return/exchange/reship or disapproval of the request.

If the ordered product defect is caused by the use of the customer or the product has been used within this period, the product cannot be returned or exchanged. There are no refunds or exchanges for specially designed (customizable) products, ear jewelries (earrings, piercings, ear cuffs) and design products in the silver category.

Apart from these alibi, you must notify us and ship the product or products you have purchased with the invoice within 24-48 hours after you receive them overcoming all expenses including shipping and custom fees. In the case of returning the products with no defect, the shipping charges are deducted from the return amount. As the product return and replacement conditions are taken, the practices are done in accordance with the Law on the Protection of the Consumer No. 4077 which are essential.

When exchange or return the product, submitted invoices must be sent with the product which must be sent with packed Reorah box and card, otherwise no returns or exchanges will be accepted.

Since the health and hygiene conditions are taken into consideration in shipping the accessories, the orders that exceed the specified period cannot be returned/ exchanged. In order for the products to be returned and exchanged, they should be sent with Reorah box and card and product should not be tried on, and the packaging should not be damaged.

Considering the health and hygiene conditions in the Covid-19 process, the exchange and return process is carried out by keeping the products in quarantine for 7 days.